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Find answers to common questions, learn scanning tips, or contact our support team.
Frequently Asked Questions
Scanning Tips
1
Use Natural Light
Position item near a window or outdoors in shade. Avoid direct sunlight or harsh shadows.
2
Capture All Angles
Take photos from front, back, sides, and close-ups of labels, tags, and unique details.
3
Hold Steady
Avoid blurry photos by holding your phone steady or using a surface. Sharp images improve accuracy.
4
Fill the Frame
Get close enough that the item fills most of the frame, but don't crop important details.
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